terms

Customer Policy


At HEAR MORE AIDS, customer satisfaction is our goal. Quality and customer service are our first priority. If for some reason you are not completely satisfied with your new purchase, we would like to work with you to resolve the issue and ensure that your experience with HEAR MORE AIDS is a positive one.


If for any reason you are not completely satisfied with your purchase, you may return it within (30) days for a refund or exchange. Items must be returned in like-new condition with original packaging, warranties and instructions. Items damaged or showing excessive use are not returnable for a refund. We reserve the right to charge restocking fees for returns. Videos and software are non-refundable unless they are found to be defective.


How to return or exchange my HEAR MORE AIDS purchase


1.    Contact the HEAR MORE AIDS customer solutions department to receive a return merchandise authorization (RMA) or by calling 608.317.3351 You must ship your order within (5) days of the date that HEAR MORE AIDS issues the RMA.
2.    Complete the return form that was included with your order.
3.    Place product in a shipping box with original packaging, warranties, instructions and return form.
4.    Write the RMA on the outside of the shipping box near your return address. Ship the fully insured item(s) to:*
 

ALFM Enterprises LLC. dba Hearmoreaids.com
2951 S. 21st Place
La Crosse, WI. 54601 USA


*You must insure the package for the entire amount of the invoice.

When should I expect a refund or exchange?


Refunds

Customers who paid using MasterCard, Visa, Discover or American Express will receive a credit to their credit card account less the original shipping charge upon HEAR MORE AIDS receiving the returned merchandise. The original shipping charge is non-refundable. Allow one billing month for the credit to appear on your credit card statement.
Customers who paid with a personal check, cashier’s check or money order will be issued a HEAR MORE AIDS company check. Typically it takes approximately (4) weeks for you to receive the check.


Exchanges


Once the product is received by HEAR MORE AIDS allow (10) business days for order processing and shipping.


Canceling an Order


How do I cancel an order placed on the HEAR MORE AIDS web site?
To meet our delivery guarantees we process orders several times throughout the day. All orders must be canceled within 2 hours of placing the order. You can request to cancel your order by phoning HEAR MORE AIDS at 608.317.3351


Damaged or Incorrect Product


If you have received HEAR MORE AIDS product that is damaged or incorrect, please contact us as soon as possible by calling 608.317.3351 Voice, or by sending an e-mail to Customer Service. One of our representatives will work on processing a replacement order and making arrangements for the damaged product to be returned to us.


Delivery/Shipping Policy


HEAR MORE AIDS provides for GROUND SHIPPING (2 to 5 business days) on all orders in the continental US, other locations contact us for shipping cost at 608-317-3351
Note: Corrections made to addresses after shipment will result in a $10 correction fee imposed by our courier.


Privacy Policy


Information that is gathered from visitors

In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit.

Cookies may be used to remember visitor preferences when interacting with the website.

Where registration is required, the visitor's email and a username will be stored on the server.

How the Information is used

The information is used to enhance the visitor’s experience when using the website to display personalized content and possibly advertising.

E-mail addresses will not be sold, rented or leased to 3rd parties.

E-mail may be sent to inform you of news of our services or offers by us or our affiliates.

Visitor Options

If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.

You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.

Cookies

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.

3rd party advertising companies may also use cookies for tracking purposes.